Delay in Christmas Package Delivery – UPS and FedEx Taking the Blame
Natale Godwin, the spokeswoman of UPS also mentioned, “UPS understands the importance of your holiday shipments. However, the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed.” This statement was also made on their website on Christmas Day.
There was an increase in demand for on-time deliveries by these companies in the last 6 months of the year, and they have maintained 90% on-time delivery rates. The shipping companies in the state are also able to handle the package delivery on regular days. However, they were not well equipped to deliver packages on time during the holiday season.
Spokesman of FedEx, Scott Fiedler, informed the Associated Press Wednesday, “We’re sorry that there could be delays and we’re contacting affected customers who have shipments available for pickup.” An Anonymous employee at FedEx customer support, stated weather conditions and an unexpected flood of packages as the reason for delays and apologized on NBC News, “We give our apologies to customers.”
One of the reasons behind the overload of delivery packages is the rise in online shopping. According to the U.S. Postal Services, the predicted delivery of packages between Thanksgiving and New Year’s Day is approximately 600 million. This is 10.5% greater as the package delivery rate of last year. Furthermore, UPS is anticipating 630 million packages from Thanksgiving to the end of the year, causing 10% rise from 2014 package deliveries, whereas, FedEx is foreseeing 12.4% increase from last year, with an estimate of 317 million packages.
Also, rented 18 wheelers and makeshift delivery trucks were used for the deliveries, which proved the inefficiency of the shipping companies. The customers took their complaints of missing packages to social media pages and the websites of these companies.
The Director of the music website, Fuse.tv, Samantha Edussuriya, shamed FedEx when they failed to deliver her mother’s passport on time causing her to miss the family trip to Mexico. She informed NBC News, “Everyone was gushing with guarantees on Sunday when we asked FedEx if they could handle the order. Now my mother is alone in San Diego and in tears.”
The blame of these setbacks is not on the shipping companies alone; the retailers were equally responsible because of the promises they made of early deliveries. These assurances are making trouble for the companies, and with the poor weather conditions, the semi trucks and shipping transportation are unable to keep up with the claims. The biggest package shippers, Amazon.com, also added the delivery of their additional packages through UPS, at the last moment, which did not help, even when the employees worked double shifts to overcome the delay. – See more at: http://truckernews.com/delay-in-christmas-package-delivery-ups-and-fedex-taking-the-blame-p609-90.htm#sthash.hSmAHIp7.dpuf